On the first Saturday in March 2016 Jenny Oliver was at her local netball courts in Sydney, but she wasn’t watching when her daughter scored a goal. Oliver, who heads up the group insurance division of Australia’s largest life insurer TAL Life, had missed it because both eyes were glued to her smartphone watching the comments unfold on a story the Sydney Morning Herald was running about alleged improper claims handling practices at rival CommInsure.
The media investigation, led by journalist Adele Ferguson for Fairfax Media and the ABC’s Four Corners program, centred on revelations made by CommInsure’s former chief medical officer turned whistleblower Dr Benjamin Koh
Read more: http://investmentmagazine.com.au/2017/01/rethinking-group-insurance/
Sydney Morning Herald Investigation http://www.smh.com.au/interactive/2016/comminsure-exposed/
4 Corners - Money for Nothing by By Adele Ferguson, Klaus Toft and Mario Christodoulou, Monday 7 March 2016
Six months in the making, this joint Four Corners/Fairfax investigation focuses on the insurance arm of the bank, CommInsure.
They're in the business of selling the kind of insurance policy you hope you never have to claim. Insurance to cover you or provide for your family if the worst should happen, like a serious health condition or death.